Returns & Refunds
Because our products are food items, returns are handled differently than for other goods. Please read this policy carefully.
Opened or used products
For food safety reasons, opened or partially used food products generally cannot be returned, where permitted by law.
Damaged, leaking or defective items
If an item arrives damaged, leaking or with defective packaging, contact us promptly with your order number and photos. We will review the issue and may offer a replacement or refund.
Incorrect or missing items
If you received the wrong item or something is missing, contact us with your order number and we will work with you to correct it.
Order cancellations
If you need to cancel, contact us as soon as possible. We can only cancel orders that have not yet been shipped.
Refund processing
Approved refunds are issued to the original payment method. The time for the refund to appear depends on your bank or card provider.
How to reach us
Email support@bytehouse.space or call +1 804-485-4602 and include your order number and a description of the issue.
Questions? Contact ByteHouse LLC at support@bytehouse.space or +1 804-485-4602, 4710 Pilgrim Trl, Molino, FL 32577, United States.